When a chargeback lands, it lands on us
DorskoPay manages buyer-facing disputes and chargebacks as the seller of record. Supplier balances remain subject to the refund, dispute, reserve, indemnity and negative-balance provisions of the Supplier Agreement. Every dispute runs through a structured workflow — evidence, representment, resolution notes.
Dispute lifecycle
cb_4Jm8qDispute opened
Reason recorded · evidence due by the communicated deadline
Merchant submits evidence
Response filed before the deadline
Reviewed
Decision: won or lost
Won — merchant keeps the sale
No funds move
How it works
A structured process, not guesswork
Dispute opened with a reason
Every dispute is logged with a documented reason — fraudulent, not received, not as described, duplicate, subscription canceled, or other.
A clear response window
Suppliers must provide requested evidence within the deadline communicated by DorskoPay for the applicable dispute. Evidence is submitted directly from the transaction detail page — no email chains, no missed deadlines.
Evidence, in one place
Order details, delivery confirmation, communication records — submitted once, reviewed once, decided once.
Won or lost, clearly
Every dispute resolves to won (no funds move, merchant keeps the sale) or lost (the payment is refunded) — with a resolution note kept on file.
Automatic refund on loss
A lost dispute triggers the same safe refund logic used everywhere else on the platform — including clawback from a merchant's next payout if funds already settled.
Full audit trail
Every action — who opened it, who resolved it, when, and why — is logged automatically and visible to support.
Merchant of Record, in practice
The dispute is filed against us, not you
When a customer disputes a charge with their bank, the case is filed against the merchant of record — DorskoPay. That means you're not the one negotiating with a card network. You submit what you know about the order; we run the process.
- check_circle You see every dispute against your sales, with full detail, in your dashboard
- check_circle A lost dispute never surprises you — the outcome and reason are recorded in writing
- check_circle Refunds from a lost dispute reconcile automatically against your next payout
Dispute reasons we track
Disputes, answered
Who is liable when a chargeback happens? add
Under the Merchant of Record model DorskoPay is the legal seller, so buyer-facing disputes are filed against DorskoPay. DorskoPay manages the dispute, evidence-submission and representment process. Final outcomes may be determined by the relevant issuer, acquirer, payment method or card-network dispute process. Contractual allocation between DorskoPay and the supplier is governed by the Supplier Agreement.
Is dispute handling an add-on I pay for? add
No. Every merchant on every plan, including free, gets the same dispute workflow. It is not an upsell.
Do you offer automated fraud scoring or 3-D Secure? add
Production authentication will use a 3DS/SCA strategy consistent with applicable regulation, acquiring requirements and card-network rules. Recurring and merchant-initiated transaction flows will be configured with the production payment partner. Any 3DS behaviour in the sandbox today is simulated. Automated risk scoring is on our roadmap, not something we claim to have already.
What do I need to do when a dispute opens? add
You'll see it on the transaction's detail page with a due date. Submit what you know about the order — that's the evidence we use to respond.
Sell with confidence.
We handle the disputes.
Every dispute logged, evidenced and worked through one clear process, managed by DorskoPay as seller of record.
Free sandbox account · Cancel anytime · Scheduled payouts subject to settlement and reserve terms