When a chargeback lands, it lands on us
As Merchant of Record, DorskoPay is the seller banks and card networks hold accountable. Every dispute runs through a structured workflow — evidence, resolution, resolution notes — and the liability sits with us, not you.
Dispute lifecycle
cb_4Jm8qDispute opened
Reason recorded · due in 10 days
Merchant submits evidence
Response filed before the deadline
Reviewed
Decision: won or lost
Won — merchant keeps the sale
No funds move
How it works
A structured process, not guesswork
Dispute opened with a reason
Every dispute is logged with a documented reason — fraudulent, not received, not as described, duplicate, subscription canceled, or other.
A clear response window
Merchants get 10 days to respond with evidence directly from the transaction detail page — no email chains, no missed deadlines.
Evidence, in one place
Order details, delivery confirmation, communication records — submitted once, reviewed once, decided once.
Won or lost, clearly
Every dispute resolves to won (no funds move, merchant keeps the sale) or lost (the payment is refunded) — with a resolution note kept on file.
Automatic refund on loss
A lost dispute triggers the same safe refund logic used everywhere else on the platform — including clawback from a merchant's next payout if funds already settled.
Full audit trail
Every action — who opened it, who resolved it, when, and why — is logged automatically and visible to support.
Merchant of Record, in practice
The dispute is filed against us, not you
When a customer disputes a charge with their bank, the case is filed against the merchant of record — DorskoPay. That means you're not the one negotiating with a card network. You submit what you know about the order; we run the process.
- check_circle You see every dispute against your sales, with full detail, in your dashboard
- check_circle A lost dispute never surprises you — the outcome and reason are recorded in writing
- check_circle Refunds from a lost dispute reconcile automatically against your next payout
Dispute reasons we track
Disputes, answered
Who is liable when a chargeback happens? add
DorskoPay. As Merchant of Record we are the legal seller, so disputes are filed against us. We review the case and decide the outcome.
Is dispute handling an add-on I pay for? add
No. Every merchant on every plan, including free, gets the same dispute workflow. It is not an upsell.
Do you offer automated fraud scoring or 3-D Secure? add
Not yet — today, protection means a structured, well-documented chargeback process with liability on us. Automated risk scoring is on our roadmap, not something we claim to have already.
What do I need to do when a dispute opens? add
You'll see it on the transaction's detail page with a due date. Submit what you know about the order — that's the evidence we use to respond.
Sell with confidence.
We handle the disputes.
Every dispute logged, evidenced and resolved through one clear process — liability carried by us, not you.
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